Our Commitment

Just4rabbits is committed to providing excellent customer service and getting your orders to you as quickly as possible. Please read the following information about our delivery methods, times and costs.

Delivery Costs

Our delivery costs are based on weight, and are calculated as follows:

  • UK under 2kg: £3.99
  • UK over 2kg: £5.99

Free Delivery

Free delivery is available for:

  • All orders over £45
  • Timothy and Meadow Hay orders over 4kg in weight

Promotional discounts on delivery costs may also be offered at certain times.

Delivery Partners & Tracking

Our delivery partners are:

  • Royal Mail (click here to track your order), and
  • DHL (click here to track your order)

Delivery Methods

We offer the following delivery options:

  • Standard delivery: 3-5 business days (Under 2kg only)
  • Express delivery: 1-2 business days (depending on time order is placed)

Delivery Times

We will make every effort to get your order to you as soon as possible. However, please allow for the following timeframes:

  • Standard delivery orders placed before 1pm on business days will be processed the same day. Orders placed after 1pm will be processed the following business day.
  • Express delivery orders placed before 1pm on business days will be processed the same day. Orders placed after 1pm will be processed the following business day.

Weekend and public holiday orders will be processed the next business day.

Delivery Areas

We deliver to all addresses in the UK. We do not currently offer international delivery.

Failed Deliveries

If we are unable to deliver your order despite 3 delivery attempts, the order will be returned to our warehouse. Please contact us if this occurs and we will discuss replacement or refund options.

Busy Periods

During peak shopping periods like Christmas, Easter, and other bank holidays, order processing and delivery times may be longer than usual.

We try our best to get orders out as quickly as possible, but please allow 2-4 extra business days for your order to be processed and shipped during these busy times of year.

Queries

If you have any other questions about your delivery, please contact our customer service team at orders@just4rabbits.uk.