Satisfaction Guaranteed

Just4rabbits wants you to be fully satisfied with your purchase. Please read the following information about returning products to us.

Returns Process

If you are not completely satisfied with your purchase, you can return it to us within 14 days of delivery for a full refund. Items must be returned unused, in original packaging, and in re-sellable condition. You will also need the receipt or proof of purchase.

Unfortunately, we are unable to accept returns of perishable items where the packaging has been opened.

To initiate a return, please email us at returns@just4rabbits.uk with your order number and reason for return. We will send you a return shipping label and provide details for returning the item(s).

Return Costs

You are responsible for paying postage costs when returning items to us. We recommend a tracked service so the return can be traced.

Please note we do not refund the original delivery charges on returns unless you received a faulty or incorrect item.

Refunds

Once your return is received and inspected by our team (within 5 working days of delivery back to us), you will receive a confirmation email and a refund will be issued to your original payment method.

Queries

If you have any other questions about delivery or returns, please contact our customer service team at returns@just4rabbits.uk.