Frequently asked questions | just4rabbits

Frequently asked questions

FAQ

1What payment do you accept?
We accept payment by credit and debit cards and PayPal. All card transactions are processed by PayPal. You do not need a PayPal account to be able to pay by debit or credit card.
2Are my payment details safe with you?
We do not store, have access to or process any of your payment details. This is all handled by PayPal.
3How soon will my package arrive?
Most packages are delivered by Hermes or Yodel and typically take 1 to 3 days to arrive. Once your item is dispatched, you will be sent tracking details to manage your delivery. We aim to dispatch orders placed by 12:00 on the same day.
4How much is shipping?
Shipping costs are calculated at the checkout. Flat rate shipping costs £3.99. Orders over £40.00, Bulk Timothy Hay and some other items are carriage free. Select 'free shipping' at the checkout when offered as an option.

All shipping options include full tracking and updates from the moment your parcel is shipped from us to the moment it reaches you.